ORDERING AND DELIVERY TERMS

Take a moment.

Some simple steps to help us ensure prompt delivery.

Bizarre Gear is a unique store that endeavors to give a broad scope of stylish and sexy men’s underwear and gear at great pricing. New Gear is added often, so check back often for new lines of unique clothing!

The following is a refreshed Ordering and Delivery FAQ pointed toward focusing on the significance of checking your order request before hitting the Pay button. We can wipe out your dissatisfaction with blunders we get in orders that can influence your product’s delivery time.

When placing an order with us!

Some simple steps to help us ensure prompt delivery.

Before you submit your order request, if it’s not too much trouble, we ask you make sure to check your delivery address. Ensure it is entered accurately and correctly as the delivery office cannot deliver to an invalid location.

Be confident the location you use has a protected, secure, and mailman-accessible area. The delivery driver is unable to deliver if they can not access the address given. In holiday periods with the risk of theft rampant in many places, ensure all delivery locations are secure.

When a parcel is shown as delivered on tracking systems. Bizarre Gear is no longer responsible for the box.

If you move location after ordering from us, please be sure to put in a forwarding address at your local delivery office so mail can be forwarded.

If you give an invalid delivery address when submitting your order with us. We can generally change it, providing that you advise us inside 6 hours to update this before dispatch. When it leaves the distribution center, we have no way to change the address on the package.

It is essential to check your sizes carefully. Avoiding using the letter sizes, we provide these to show size differences; use the measurements given on each product to ensure you pick the size you need. Please note that orders are non-refundable if you choose the incorrect size. One-size items are not returnable.

Once your order is received our system will proceed with fraud checks to validate the order. This generally happens promptly and you will not know any difference. However in some cases you may receive a call from our fraud prevention squad before your order is processed. This is to verify and ensure you placed the order. We have your best interests at heart and take account and your security with the utmost importance.

Before making payment, check your order!

We all hate delays and mistakes!

You will generally get a confirmation the moment your order request has been placed. All orders are dependent upon review and fraud prevention checks to ensure our organization and the clients we serve are protected.

During peak seasons, the review and fraud prevention checks may stretch out past our objective of 24 hours. Order All holiday dates are advertised on our website when needed.

If you still haven’t received an order confirmation within 72 hours, please email us at [email protected] with your order number.

Shipping Times

We just want to ensure you know the time frames.

Generally, all orders are delivered within 20-45 days. All orders can be tracked on the tracking link sent to you. All holiday seasons and pandemics like recent times cause delays in delivery and shipping times. We appreciate your complete understanding of this as we value our supplier’s and delivery companies’ safety during these challenging times.

Cancellations

Get in touch fast!

Should you change your mind after the order, contact us as soon as possible to usually accommodate the cancellation. You must contact us within 12 hours of placing your order. After that time frame, we will attempt to cancel the order, but it is likely impossible.

Returns, refunds and exchanges!

Whilst we all hate them, this is how to process these requests.

We completely understand that returns are a factor of life and a pain to deal with, but it crucial and vital for all clients to have the option. To guarantee a positive encounter for every one of our clients, we may decline future orders from such clients on the off chance that we recognize unreasonable return patterns.

Refunds on a product won’t be accepted after 14 days of delivery. Any return must be unworn, in its original unbroken packaging, the same condition as delivered to be eligible.

If you choose to return an, kindly follow the instructions on the Returns page. All Returns and Exchanges should have a return number given by our team to you. You will be liable for delivery expenses, and we suggest you use mail options with tracking included.

In the unseen event you receive a defective item, kindly send clear pictures of the issue. When these are obtained and verified, we will give a discount, store credit as a discount code for the value of the item, or we may re-ship a new item to you.

Bizarre Gear doesn’t offer refunds on items or products when the client chooses the wrong size or changes of mind because it doesn’t look right on them when worn. 

Returns can take up to 7 working days (Mon-Fri) to be completed. This can take longer during holiday periods due to increased demand.

Promotional Codes

We all love a good bargin.

One discount code may be used per order and cannot be combined with other sales or discounts available in the store.

Any products purchased via our website using promotional/discounts or one-time offer codes are not eligible for returns, exchanges, or refunds