Frequently Asked Questions and Delivery.

Where does your gear coming from?

We have a global list of suppliers who help us keep the best prices and the top quality we provide. Shipping is sent directly from our suppliers to ensure our prices remain low. Your delivery may come from Europe, China, or even the USA.

What is your delivery times?

As we provide shipping from suppliers worldwide, shipping times will vary though we aim for delivery within 20 – 45 days. We know waiting can be a pain, but you will undoubtedly enjoy the gear once it arrives 😉

Shipping to countries outside the USA may take longer.

Why do you send multiple parcels?

As we supply from different locations worldwide, direct from our suppliers, parcels will come in multiple packages.
All parcels are tracked individually, so rest assured if one has not come with the other, it is still on its way!

Do you provide priority shipping?

We currently do not provide priority shipping as the cost is usually prohibitive, sometimes as high as $50 per parcel, which is not viable for customer use. Who wants to pay more for delivery than the item itself?!

We are always looking at ways to provide cheaper and faster shipping methods, so we will continually update our site should this change.

Do you have a returns policy?

To return an item, click the contact us icon on the website in the top header. Alternatively, contact us at [email protected], including in the message a reason for requesting a replacement or refund. Then ship the item back to us within 14 days of receipt and we shall either replace, refund, or provide a store credit where applicable.

We do not offer refunds on items where you selected the wrong size, but we are more than happy to replace them.

All returns must be seals, in new condition, and completely unused with all relevant tags and original packaging.

How do I cancel an order with you?

Please email us promptly at [email protected]

You must email us within 12 hours of your order time to have the order canceled and refunded to you. Please note after 12 hours of the order, it may have already been dispatched, in which case email us and return the item once it arrives for a refund.

Include your order numbers in all correspondence.

How can I make order changes?

Please email us promptly at [email protected]egear.com

After 12 hours ordered are processed and dispatched. Please contact us within 12 hours to request changes to your order.

I did not receive my order?

Please ensure the address entered on the order is a valid address with safe and suitable delivery access. We recommend delivering to your workplace or a POBOX style address where you know you will be available to receive the parcel.

All orders you place with us are tracked. If you do not receive your item, do check with your local delivery service, who will be able to advise how, when, and where your parcel was delivered.

Why does my discount code does not work?

Discount codes, coupons, and related codes cannot be combined with existing sales on the store. Save those codes for another time!

Lost/Stolen Parcels

Once your parcel is in the hands of any country mail service, we are no longer responsible for lost, stolen, or anything that may happen to the package during transit.

Please ensure you ship to a secure and accessible location. Your porch, hallway or trusted neighbor are not considered safe, and many postal services considering items delivered once left in these places.